Unwind Hunter Valley
HOLIDAY RENTAL TERMS & CONDITIONS & HOUSE RULES
We ask that you please read these Terms & Conditions carefully and in full.
We appreciate most will respect our beautiful properties but the occasional abuse requires that we state the following Terms & Conditions. Variations to these Terms & Conditions may only be made in agreement with Unwind Hunter Valley in writing.
1. DEFINITIONS
1.1. “Booking” means the period for which you have stayed, or intend to stay, at the property.
1.2. “Property” means the premises you have booked and all it’s fixtures, fittings, and equipment.
1.3. “Management” means Unwind Hunter Valley.
1.4. “Guests” mean the persons who stay overnight at the property during the booking.
1.5. “Visitor” means a person or guest permitted to visit the property during the booking.
1.6. “Owner” means the person or persons or legal entity that owns the Property.
1.7. "Children" means a child aged between 2 and 15 years.
1.8. "Infant" means a child aged under 2 years.
2. GUEST RESPONSIBILITY
2.1. Payment of the rental deposit constitutes the guests’ acceptance of these Terms & Conditions.
2.2. If a guest is booking on behalf of other people, the person booking the accommodation is responsible for the property, and for making all guests and visitors aware of house rules and these Terms & Conditions.
2.3. You must be at least 21 years of age to book any accommodation with Unwind Hunter Valley.
2.4. Unwind Hunter Valley properties are not available for end of school celebrations (Schoolies).
3. PAYMENT
3.1. We accept Visa and MasterCard with a 1.8% card surcharge and direct deposit upon request.
3.2. A deposit of 50% of the full tariff is required within 48 hours of intention to proceed to secure the booking (major concert event weekends, full deposit is due at time of booking).
3.3. If the arrival date is within 14 days of your booking date, the full balance is required to secure your booking.
3.4. In the event that the full deposit is not received by the due date, Unwind Hunter Valley has the right to re-let the property.
3.5. Balance of the rental amount must be received in full at least 14 days prior to occupancy.
3.6. If balance is not received 14 days prior to your check in date, Management reserves the right to re-let the property. Cancellation policy will apply (see section 11) – your deposit may be forfeited.
4. REGISTRATION AND SECURITY DEPOSIT
4.1. Unwind Hunter Valley takes a security deposit in the form of a pre-authorisation on your Credit Card.
4.2. A pre-authorisation is a temporary hold on a security deposit, making these funds unavailable to the cardholder until the charge is cleared.
4.3. The held funds are cleared automatically after 7-10 days.
4.4. The guest responsible for the booking must register with Unwind, by phoning the office, at least 24hrs before check in, to provide their credit card details, which will be used for the security deposit pre-authorisation.
4.5. This payment may be used to cover incidental items such as (but not limited to): telephone charges on the house landline, excess internet downloads, any breakages or damage incurred during your stay, replacement keys, excess garbage, emergency call out fees or cleaning charges in excess of the normal level of cleaning. A $35 administration fee will apply in the event of the bond being used for (but not limited to) any of the items listed herein.
4.6. If you or any of your guests are found to be in breach of Unwind Hunter Valley House Rules or Terms & Conditions all or part of your security deposit may be held. Guests will be held liable for any charges arising from, (but not limited to) the incidental items outlined in section 4.5 that are over and above the bond amount held.
4.7. Management will notify the guest in writing prior to using any part of this credit card pre-authorisation for any of the above charges.
5. NUMBER OF GUESTS
5.1. Parties and Functions are prohibited at Unwind Hunter Valley properties without prior written approval.
5.2. The number of guests staying at the property must not exceed the number stated on the booking confirmation notice or subsequently agreed in writing or email.
5.3. Additional guest rates will apply to additional guests staying at the property over and above the number of guests stated on the booking confirmation notice.
5.4. Visitors to the property must be have prior approval from management. Additional fees may apply. Additional bond (in addition for the standard bond requirement; see section 4 of Unwind Hunter Valley Terms & Conditions) may also be held.
5.5. Any pools or spas are for use of guests only.
6. CHECK IN, CHECK OUT AND PROPERTY ACCESS
6.1. Our check in time is after 3pm and check out time is 11am (weekends) or 10am (midweek).
6.2. Early check in and late check out may be available in agreement with Unwind Hunter Valley and can be confirmed 48 hours prior to arrival (additional charges may apply).
6.3. In circumstances where the property is vacated on the same day as your arrival, the check in time may be later.
6.4. Unwind Hunter Valley reserve the right to alter check in and out times at any time up until your arrival date.
6.5. Unwind Hunter Valley will make every effort to ensure the property is available as booked. However, Unwind Hunter Valley reserve the right to make alterations to bookings due to unforeseen circumstances.
7. SMOKING
7.1 All our Properties are no-smoking properties. Please do not discard butts on the lawns and gardens.
8. FIRES
8.1 Unless in a designated fire pit (where applicable) please do not light any fires outside of any property, at any time.
8.2 Internal fireplaces and fire pits (where applicable) will be available for use between 1 April and 31 September. Firewood, firelighters and matches will be provided during this period.
9. CHILDREN
9.1. Some of our properties are not Child Friendly. For this reason pre approval of children staying at or visiting a property is required from Unwind Hunter Valley.
9.2. In the case of approval being granted, constant visual supervision of children is required at all times. The abundance of native wildlife in the area can be a danger to children – please be vigilant.
9.3. Always keep children at arms-length near water; be advised that there are dams and waterways at many Unwind Hunter Valley properties, as well as adjoining properties, so ensure your children are supervised at all times.
9.4. If a property is listed on our website as not suitable for children, please note that Management reserves the right to cancel the booking if children are included in your group.
9.5. Management do not accept liability of any children staying or visiting an Unwind Hunter Valley property.
10. PETS
10.1. Unless otherwise stated, Unwind Hunter Valley properties have a strict no pets policy.
10.2. If staying with a pet at a pet friendly property, additional charges may apply. Unwind Hunter Valley also reserve the right to charge the bond for any excess cleaning required as a result of a pet being inside the property.
10.3. Management do not accept liability of any pets or animals staying or visiting (with prior approval) an Unwind Hunter Valley property.
11. CANCELLATIONS AND VARIATIONS
11.1. Where a guest elects to cancel the booking, any monies paid will be forfeited in lieu of the property being re-let for the same period.
11.2. Unwind Hunter Valley will make every reasonable effort to re-let the property within the given time frame and if successful, will refund to the booking party all monies paid less an administration fee of $100.
11.3. If the number of guests reduce after the final payment is due, which is 14 days before the date of occupancy, then we will refund 50% of their payment, provided the minimum weekend letting fee for the house for the agreed letting period is maintained. Any refund arising from reduction of guest numbers is subject to a $35 administration fee.
11.4. Unwind Hunter Valley do not refund any payments relating to a reduction in guest numbers within three days of arrival date.
11.5. Unwind Hunter Valley reserves the right to cancel any booking if we deem the group to be not suited to a particular property, or if the booking is in breach of any of our Terms & Conditions.
11.6. Please note that if your booking is found to be in breach of our Terms & Conditions, you may lose all monies paid to Unwind Hunter Valley.
12. EVENTS OUTSIDE OUR CONTROL
12.1. Unwind Hunter Valley reserves the right to move your booking due to circumstances beyond our control.
12.2. In the event that a concert or similar event is cancelled, Unwind Hunter Valley standard cancellation Terms & Conditions will apply. See section 11 of Unwind Hunter Valley Holiday Rental Terms & Conditions.
12.3. Unwind Hunter Valley do not issue refunds for events beyond our control such as power outages, flood, fire, lightning strikes and other unforeseen circumstances.
12.4. COVID-19 - In the event of a Covid-19 related Government order preventing travel, (excluding individuls who have tested positive to Covid-19 and are required to quarantine) Unwind Hunter Valley will offer a booking postponement. If the guest elects to cancel, Unwind Hunter Valley standard cancellation Terms & Conditions will apply. See section 11 of Unwind Hunter Valley Holiday Rental Terms & Conditions.
13. AFTER HOURS CALL OUTS
13.1. Guests who require after hours service are to call our emergency number on 4998 6961.
13.2. If a member of our maintenance staff is required for onsite assistance outside our normal trading hours of Monday to Friday 9am - 5pm, that is the result of loss of keys, lock out of accommodation or any issue that arises that is not the responsibility or fault of Unwind Hunter Valley, a call out fee of $100 may be deducted from your security deposit.
14. LOSS OR INJURY
14.1. Unwind Hunter Valley take no responsibility for any personal injury that may be incurred whilst staying at the property.
14.2. Unwind Hunter Valley take no responsibility for the guests’ personal property.
14.3. If property is left at the houses and needs to be returned, this will be done at the guests cost (minimum return fee is $25, larger items may incur a higher fee). Items will be returned via Australia Post.
14.4. Any property left behind which remains unclaimed for 30 days will be donated to a charity of Unwind Hunter Valley's choice where appropriate.
15. PERSONAL INFORMATION AND PRIVACY POLICY
15.1. The personal information obtained from this website is used, where you have so requested: To provide products and services to you, to provide you with information, and to send newsletters or other communications to you.
15.2. Unwind Hunter Valley may use your personal information for direct marketing or promotional activities, however, if we do undertake such activities, you will be provided with an opportunity when first contacted to decline to receive any further communications from us.
15.3. We do not pass guest details on to any third parties or external entities.
16. QUOTING POLICY
16.1 All quotes received from Unwind Hunter Valley are valid for a period of 30 days only.
17. INSURANCE
17.1. Unwind Hunter Valley recommends that you obtain travel insurance. This insurance can protect you against loss of personal belongings, public liability and also against your need to cancel under certain conditions.
18. THIRD PARTY BOOKING SITES
18.1. Bookings made via a third party booking site (e.g. Stayz, Booking.com, Airbnb) are subject to the Terms and Conditions of that booking site.
HOUSE RULES
House Policies - All our houses have a policy whereby the facilities at the house are available ONLY to the guests who are booked and paid for.
We appreciate most will respect our beautiful properties but the occasional abuse requires that we state the following Terms & Conditions. Guest and Visitors must comply with all House Rules, By-Laws and instructions from the Manager and security services during their stay and must notify the Manager of any disputes or complaints from neighbours as soon as is practicable.
Guests and Visitors must not create noise, which is offensive to occupiers of neighbouring properties especially between 10pm - 8am and during arrival and departure at any time throughout the occupancy.
Disturbance to our neighbours, including excessive noise, is prohibited and may result in termination of rental. No music should be played outside of the house and any music and noise must be kept to a minimum after 10pm. Offensive noise is prohibited and may result in termination of permission to occupy the Property, eviction, loss of rental paid and extra charges for security and other expenses which may be deducted from Security Deposit or Bond under the Terms and Conditions.
Guests and Visitors must not engage in anti-social behaviour and must minimise their impact upon the residential amenity of neighbours and local community. Guests are responsible for ensuring that Visitors comply with these House Rules.
Holding Parties, BBQs or any type of Function whereby extra people are invited onto the property is not allowed and by doing so may cancel your booking and forfeit your security deposit.
The facilities at the house are available ONLY to the guests who are booked and paid for. If you are intending to invite day guests, you must receive prior agreement in writing. The price charged is for domestic use only and not commercial. Use contrary to this may result in additional charges.
Hi-Fi, stereo equipment and TVs are set up for your use. Please do not unplug or play with connections. Instructions for use of this equipment should be found in the house compendium.
The swimming pool/spa must not be used between the hours of 10.00pm and 7.00am. Any pools and spas are for use of houseguests only. Please ensure that the water levels do not drop below allowed levels on the pool or spa as this can affect the pump motor. Please do not take any glassware into pool and Spa areas. Please ensure that children are supervised at all times when using any pool and/or spa.
BBQ - We provide a clean BBQ. If you use the BBQ please ensure that it is cleaned before you leave. If we need to clean the BBQ then a $50 charge will be deducted from the security deposit for cleaning.
Unwind Hunter Valley properties have a strict no pets policy (unless specifically advertised as pet friendly).
Parking - Cars must be parked in the designated parking areas, carports or garage and not on the lawns.
Smoking – All of our Properties are no-smoking properties. Please do not discard butts on the lawns and gardens.
Keys - Loss of keys attracts a $50 replacement charge. Should you lock yourself out or lose keys during your stay, an additional call out fee of $100 will apply if keys need to be delivered to the property for you.
Loss - Unwind Hunter Valley take no responsibility for the guests’ personal property. If property is left at the houses and needs to be returned, this will be done at the guests cost. Any property left behind can be sent to you through Australia Post at a charge.
Injury – Unwind Hunter Valley take no responsibility for any personal injury that may be incurred whilst staying at the property.
Damages, malfunctioning equipment - If there is a problem due to MALFUNCTIONING EQUIPMENT, report it immediately, whenever possible - do not leave your report until check-out. We will do our best to fix or replace malfunctioning items. We do not issue refunds for problems with Satellite TV, phone, Internet, VCR/DVD players, hot tubs, games/pool tables, or anything else that is not considered a necessity. We will make every effort to have repairs done ASAP; however there may be limited service contractors in our area. You will be held responsible for any damages to the rental home or property, caused by you or your guests. Homes are inspected after each stay. If any items are missing, replacement charges will apply.
Fires – Please do not light any fires on the property grounds. Internal fireplaces and fire pits (where applicable) will be available for use between 1 April and 30 September. Firewood, firelighters and matches will be provided during this period.
Many homes have a locked closet that belongs to the owner. Tampering with locked doors will result in a charge and legal action by the owners.
Departure - the property should be left in a similar state to its condition on arrival. Please ensure dishes are done and put away (or dishwasher stacked and turned on, where applicable) all windows and doors are locked, lights and air conditioners are turned off and fire screens are in place where applicable.